Delivery Salesforce Manager- CXE

Ferrellgas is on the hunt for a Salesforce Customer Experience Delivery Manager. This role will manage a designated group of software applications including Salesforce front-end development. Management of these applications includes everything in the life cycle of a software application from system selection, implementation, on-going support, enhancements, and upgrades related to the software. This position serves as the liaison among application users, the application vendor, and other IT resources.  This manager will supervise software developers and/or analysts.

Benefits:

• Medical, dental, vision and Prescription Insurance plans
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan (ESOP)
• Bonus Potential 
• Paid time off (including holidays)
• Wellness program
• Tuition reimbursement program
• Remote work environment

• Ensures applications meet the needs of business users.
• “Owns” Salesforce front-end development and administration from an IT perspective. Knows everything required to successfully administer the application.
• Keeps current on upgrade status of each application, planning well in advance of required upgrades or system replacement projects.
• Using strong project management skills, coordinates the activities of users, vendors, and IT infrastructure when upgrades or maintenance activities are required.
• Develops strong relationships with department heads and develops an understanding of the system needs of their users.  Periodically meet with department heads to assess satisfaction level with their applications and plan for long-term improvements.
• Supervises a team of developers and administrators. On-boards new employees efficiently and thoroughly. Directs, mentors, coaches, and guides team members. Performs annual performance reviews. Handles or escalates personnel issues promptly.
• Assists and guides developers and administrators on the team to ensure that systems produced are efficient, robust, and meet the ultimate requirements of the users.
• Supports and enforces department guidelines for standard development procedures, source control, and data integrity.
• Works with IT infrastructure teams to ensure applications are running as efficiently and securely as possible. 

• Bachelor’s degree or equivalent combination of education and experience.
• Required Certifications (or achieved within first year within position): Salesforce Certified Administrator (ADM-201), Salesforce Certified Advanced Administrator (ADM-211)
• 5 - 7 years of experience in information systems development.
• 3 - 5 years of experience in designing new systems or enhancements preferred.
• 3 - 5 years of experience developing solutions with Salesforce Sales and Service Cloud
• 2 years of experience in supervising programmers or leading projects with multiple developers preferred.
• Project management and organizational abilities, with an ability to initiate and execute complex, cross-functional projects with minimal guidance
• Experience working with an issue tracking application and utilizing an agile project management methodology
• Ability to interact successfully with company employees at all levels throughout the organization.
• Strong skills in Microsoft Office including Outlook, Excel, and Word.
• Exhibits excellent written and verbal communication.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We’re so much more than a company that consistently ranks among the nation’s largest propane retailers. We’re also a company that strives to provide the very best propane service in each of the hundreds of communities we serve across the United States. Ferrellgas has been recognized by Forbes as one of the Best Employers in America. For more information about the company culture, visit our Life at Ferrellgas page. And, if you’re interested in being a part of a winning company, join the Ferrellgas team today!