Senior Helpdesk Specialist

Ferrellgas is seeking a Senior Helpdesk Specialist to join our growing IT team! Under moderate supervision, this position is responsible for providing high-quality hardware and software telephone support to field and corporate personnel for desktops, laptops, and mobile devices. The job involves troubleshooting and resolution of hardware/software error messages, answering questions on how processes work, and resolving truck and handheld issues, etc. All cases must be logged into the workflow system for future resolution or follow-up. This position typically requires a bachelor’s degree in computer science, MIS, or related field and 5+ years of related experience.

Benefits:

• Medical, dental, and vision plans
• 401(k) retirement plan with generous company match
• Employee Stock Ownership Plan (ESOP)
• Paid holidays, sick leave, and vacation
• Wellness program
• Tuition reimbursement program
• Remote work environment

• Handles level 1 helpdesk, supporting company’s hardware/software and mobile devices.
• Logs all calls into JIRA Service Desk for future reference.
• Assists in the development of the Helpdesk Knowledgebase.
• Mentor new-hire Helpdesk agents as needed.

• Bachelor’s degree in computer science, MIS, or related field preferred.
• 5+ years of related experience.
• Excellent customer service & organization skills.
• Must possess top-notch interpersonal and communication abilities.
• Good problem-solving skills.
• A high level of work performance and professionalism in dress and attitude.
• Strong organizational and customer relations skills.
• Windows Server, MS Office, Mobile Devices experience.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We’re so much more than a company that consistently ranks among the nation’s largest propane retailers. We’re also a company that strives to provide the very best propane service in each of the hundreds of communities we serve across the United States.

Ferrellgas has been recognized by Forbes as one of the Best Employers in America. For more information about the company culture, visit our Life at Ferrellgas page. And, if you’re interested in being a part of a winning company, join the Ferrellgas team today!