AR Support Specialist

Ferellgas is looking for an Accounts Receivable Support Specialist to join our team! This position is responsible for researching unapplied funds that may be a result of overpayment, mis-applied payment, or account reconciliation. This person will be the primary contact for communicating budget bill changes, handling each call professionally, efficiently, and with exceptional customer service. This candidate is also responsible for all customer correspondence and documentation requests that are related to the unapplied or budget bill process. Typically requires a associate degree in accounting and 1+ years experience.

• Medical, dental, vision and Prescription Insurance plans
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off (including holidays)
• Wellness program
• Tuition reimbursement program
• Remote work environment

• Within in a team environment, handles all unapplied research for customers with identified unapplied instances.
• Researches and resolves cash application issues.
• Handles customer correspondence related to the unapplied. May require direct communication with customers to resolve.
• Research overpayments.
• Responds to customer inquiries regarding any payment application issue.
• Handles outbound calls to customer regarding their budget bill plan.
• Handles customer correspondence related to the budget bill communication.
• Research customer set up using the budget bill calculator and other related tools.
• Responds to customer inquiries regarding budget bill
• Troubleshoots and produces quick resolution.

• Associate degree in accounting or related field preferred.
• 1+ years of related Accounts Receivable experience.
• Able to interact professionally with internal and external Ferrellgas customers.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent communication (written and verbal) and interpretation skills.
• Detail oriented and highly organized.
• Salesforce/PeopleSoft experience preferred.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We’re so much more than a company that consistently ranks among the nation’s largest propane retailers. We’re also a company that strives to provide the very best propane service in each of the hundreds of communities we serve across the United States. Ferrellgas has been recognized by Forbes as one of the Best Employers in America. For more information about the company culture, visit our Life at Ferrellgas page.