Customer Service Specialist Part-Time

Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment.

• Answers and resolves urgent-emergency calls.
• Ability to work in multiple systems. 
• Meet the goals of the team to include quality and productivity standards. 
• Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. 
• Handles and follow up on emergency calls in an efficient and timely manner. 
• Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion.  
• Works towards automating manual tasks by recommending process improvements. 
• Work in tandem with other team members remotely.
• Emanates a positive attitude; ability to support the changes of the business. 
• Works in a fast-paced environment with seasonal business and high-volume peak times of the year. 
• Demonstrates high levels of reliability and integrity. 
• Assists other departments by completing various data entry tasks.
• Outbound calls to ensure that orders are fulfilled in a timely manner.

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.